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Terms and Procedures
Our terms and procedures exceed the standards set out in European Directives on distance selling (mail order, telephone and internet sales) and those incorporated into UK legislation. Customers placing an order on our site (or by mail or telephone) agree to be bound by our terms. Nothing in our terms affects your statutory rights.
UK Law Applies.
We accept Mastercard, Visa, Maestro and PayPal. Except for Paypal, cards are only debited when the order is ready to ship. Cards are debited in UK pounds sterling (£).
Internet Orders (using the shopping cart)
After placing your order you will receive an automatic email acknowledgement. If you do not, it is possible that your email address was entered incorrectly or the acknowledgement has gone into a spam or bulk folder. We will still receive and process your order but may not be able to communicate with you.
We will notify you by email when your order is dispatched so you know it's on the way. Your contract to purchase the item(s) is not complete until we have debited your credit or debit card on dispatch of the goods.
Products are made to order and delivered (in the UK) within 4 working days unless otherwise stated. If we cannot deliver within this time we will notify you so you have the option to cancel.
UK deliveries are sent by Royal Mail special delivery (next day from dispatch) or by first class recorded post (1-2 days from dispatch). All UK orders are sent in plain packaging with no indication of the contents or the sender on the outside of the package.
For Europe we use insured expedited airmail. Normally we do not ship to countries outside the European Union.
Delivery within the UK is free. For deliveries outside the UK we add £6.50 to your order value for insured expedited airmail. You will not see this in the shopping cart but your card will be debited an additional £6.50.
Pearl Market Gift Vouchers may be redeemed against any product advertised on The Pearl Market website up to 18 (eighteen) months from the date of issue. The expiry date is printed on the gift voucher. Gift vouchers cannot be refunded.
Purchases made using a gift voucher for full or partial payment may be exchanged, but not refunded, providing the goods are returned to us within 30 days of delivery. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance.
We will give a refund, exchange, or replacement providing the goods are returned to us within 30 days of delivery. Customers are responsible for returning item(s) in their original condition and for return postage costs and insurance. We will confirm to you by email that returned goods have been received.
This only applies to standard products offered for sale on our web site. For orders made to customer specification (eg. a non-standard necklace length or clasp) refunds or exchanges will be at our sole discretion.
If, due to faulty workmanship or materials, something goes wrong with your purchase within six months of delivery we will repair or replace it free of charge.
Because we buy pearls direct from the pearl farms and processors we're confident our prices are more than competitive on a like-for-like product comparison.
- The product is identical/directly compares to the product sold on our site.
- The product is in stock at the time of the price matching.
- The product price includes all duties, taxes, shipping costs etc.
- The product price excludes volume or membership or trade discounts.
- Voucher discount prices are not included in the price match.
We reserve the right to decline any order without explanation. This could happen if we suspect fraud or the delivery address is a country with a poor postal service or customs prohibitions.
Sometimes our suppliers make changes of specification to items like jewellery findings or presentation cases. We reserve the right to make alterations to the products described on our website but will not substitute items of less value.
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